PICK ‘N PAY PRIVACY NOTICE
At Pick ‘N Pay Nigeria, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal information when you interact with us, whether in-store, online, or through our customer service channels.
Who We Are
Pick n Pay is a retail business in the fast-moving consumer goods industry on the African continent that believes doing good is good business. Pick n Pay operates through multiple store formats under two brands – Pick ‘N Pay and Boxer – and we have the largest online grocery business in Africa.
In Nigeria, Pikwik Nigeria Ltd trading as Pick’ N Pay is proud to be partnered with AG Leventis.
Personal Data
Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyze and continually improve our products and services.
The personal data we collect includes:
- Identity Data: Name, contact details, date of birth, and identification details.
- Transaction Data: Purchase history, payment details, and order information.
- Technical Data: IP address, browser type, and other online identifiers when you visit our website or use our online services.
- Marketing Preferences: Your preferences for receiving promotional materials.
- Loyalty Program Data: Membership details, rewards earned, and points redeemed.
- Customer Support Information: Feedback, inquiries, and complaints.
How We Use Your Data
- To process and fulfill orders, including payments and deliveries.
- To manage customer accounts and loyalty programs.
- To communicate with you regarding purchases, promotions, and offers.
- To improve our services and enhance customer experience.
- To ensure security and prevent fraud.
- To comply with legal and regulatory obligations.
How We Share Your Data
- Service Providers: Payment processors, delivery services, and IT support providers.
- Regulatory Authorities: Where required by law.
- Affiliates and Business Partners: To improve our service offerings.
- Business Transfers: Customer information may be transferred in case of business acquisitions or sales.
- Fraud Detection: Data may be shared to prevent fraud and credit risk.
- Service Providers: Payment processors, delivery services, and IT support providers.
- Regulatory Authorities: Where required by law.
- Affiliates and Business Partners: To improve our service offerings.
- Business Transfers: Customer information may be transferred in case of business acquisitions or sales.
- Fraud Detection: Data may be shared to prevent fraud and credit risk.
We do not sell your personal data to third parties for their direct marketing purposes.
Legal Basis for Processing Personal Data
- Consent: You can withdraw your consent anytime.
- Legitimate Business Interests: To understand customers and operate effectively.
- Contract Performance: Necessary to fulfill a contract.
- Compliance with Law: Required legal obligations.
Cookies
A cookie is a small file stored on your device that enhances browsing experience. You can manage cookie preferences through browser settings.
International Transfers
We may transfer your personal data internationally if legally permissible. Measures will be taken to protect your data and maintain compliance.
Your Legal Rights
- Request access to your personal data.
- Correct inaccurate or incomplete information.
- Withdraw consent for marketing communications.
- Request deletion of personal data.
- Object to or restrict data processing.
Data Security and Retention
We implement security measures to prevent unauthorized access and misuse of your personal data. Access is limited to authorized personnel under confidentiality obligations.
Data Retention
We retain your data only for the necessary duration to fulfill purposes outlined in this notice. Data is securely deleted or anonymized when no longer required.
Updates to This Privacy Notice
We may update this Privacy Notice periodically. Please review it regularly.
Contact Us
If you have any questions, please contact us at:
Email: picknpayvi@pnp.co.za
Phone Number: +234 811 162 1102